Frontier Airlines - Frontier really took good care of us on recent flights
flight from Nashville to Las Vegas changing planes in Denver - Compliment
DENVER, COLORADO -- We were flying from Nashville through Denver to Las Vegas in mid-April 2013. There was a blizzard forecast for the day we were flying out. Frontier noted on their website that if we were flying through Denver that day, we could change our flight w/o any fees. The agent on the phone was phenomenal. She even let us change our return date by one day also so we wouldn't lose a day of vacation. Flights out were great, ran on time, treated well. Then on the day of our return flight, it was another snowy bad weather day in Denver. Again, Frontier was phenomenal. They loaded us on the plane then the one hour delay at Denver came through and they allowed us to get off and sit in the gate area for that hour (leaving items in overhead bin). We reloaded an hour later and taxied out. Then came another one hour delay from Denver. So we sat on tarmac for close to one hour. Frontier has TV's with 25 channels on each seat back and their policy is if there's a delay you get the TV for free! So we enjoyed live TV. Then came the 2 hour delay from Denver, so they took us back to terminal gate area (didn't hold us on the plane any further) and told us to take all our belongings this time. They efficiently worked at the gate area to find other flights for those who were only changing planes in Denver. We were called up within 5 minutes and given seats on USAirways changing planes in Charlotte. No more worry about the weather in Denver!!! Also great treatment on USAir. During all this time and for the rest of our itinerary that day, Frontier kept sending me nice little email notices about the delays and about my new itinerary. When we arrived in Charlotte and I turned my phone back on, there was another reminder from Frontier about my next flight from Charlotte to Nashville with flight number and gate number. I thought that was phenomenal treatment, in this age of smart phones, to keep me posted all day. I am highly pleased with the way they took care of us and will definitely fly Frontier again if possible.