Payless Car Rental - Charges More Than Double Of Price Quoted At Pick Up!
Payless Corporate - Complaint
TAMPA, FLORIDA -- Our family vacation began with a flight to our usual place of destination which meant we were flying into Tampa Fl. Our reservations were made 6 months in advance and now it was time to soak up the sun, First we got on the shuttle to the off sight rental facility of Payless Car Rental in Tampa, FL. when we arrived and noticed two people ahead of us we figured that this would be quick and painless at Payless, but instead it was the beginning of a NIGHTMARE!
I was listening to what the rental agents were saying to the people as they were being processed and a lot of it was concerning to me and sure enough my wife and I were next after waiting 45 minutes. They asked for the drivers license of all licensed drivers that would be in the vehicle, not of just the driver of the rental. Next we told them again the two car seats we needed even though this was already on our itinerary and listed on our confirmation.
The agent that was helping us started to go into a sales speak explaining to us what our charges were and what extra protection we should take. The first thing that caught my eye was the base rental fee of $589.00...... WHAT...we were quoted and reservations were made with a price of $245.00. Even though we had this set price that did not include the taxes and list of 6 other additional fees and then proceeded to tell us that did not include the car seat rental even though it was listed on our reservations and listed on the quote. Continued by scare tactics for us to pay another $19.99 per day for protection that your insurance company would not cover....what was that I ask? The agent explained to us that in the state of Florida if I were to not take there insurance and there was damage to the vehicle whether my fault or not we would be liable for rental fees as long as it takes to get that vehicle back into operating condition....most likely that would take 30 to 45 days and we would have to put an additional $280.00 deposit down if we opted out of there insurance.
When you think that is the end we are only half way there...my wife saw another additional charge of $80.00...for a second driver...I was the only driver and I was the only driver listed, but in the state of Florida as was quoted by the agent all licensed drivers must be charged this fee! at this point I was ready to take the shuttle back with my 16 month and 4 yr old boys and head back to the airport...were told that we would still be charged and that we would have to dispute these charges with our credit card company! We sucked it up took the rental walked out to get in our full size rental vehicle to find a Nissan Altima! Nissan and all other rental companies list this vehicle as mid-size! When we returned home to contact Orbitz and Payless we got a credit of $27.00...Our final bill $554.00 Our quote $245.00 difference $309.00 more than quote and a bad start to a much needed vacation! BBB here I come!