Plaza Motors - Do NOT Buy a Car From This So Called Dealership!!!!
Sales - Complaint
TEMPE, ARIZONA -- I actually have multiple complaints.
1 - I purchased a vehicle and the sales representative advised I would have my car by April 19th, 2013... after rushing me for the payment and receiving the payment, the sales representative went on a vacation before completing the transition and having my car shipped. I did not get my vehicle till April 22nd, 2013 after they told increased the shipping cost by $200 (after receiving my total payment and telling me I had no further expenses).
2 - Before I received the car, the sales representative told me there were no major scratches or issues, other than normal wear and tear. When I received the vehicle, it had Transformer symbols carved in to the paint on the hood. The transporter even pointed them out on the transport form, which the dealership signed. When I told the sales representative about it, he essentially said I was lying, that they were not there, and that even though the major scratches were not disclosed in the advertisement and description, it was my issue to deal with.
3 - When I asked to speak with the manager, who I had to deal with while the sales representative was on vacation, the sales representative said he was busy and did not want to deal with me. I demanded to speak with the manager, and the sales representative told me to have fun on hold, then placed me on hold for over 20 minutes till I hung up.