WOODRIDGE, ILLINOIS -- I purchased 2 phones from Wirefly.com the first part of December. My service is with cingular, but my insurance is through Wireflys contracted provider, National Cellular Owners Ass.
I didn't know this and was never told this until it came time when I had to file a claim. I called Cingular and found that I don't have insurance. I thought that was kind of weird, so I went back on to Wireflys website and went through the motions of buying another plan, and found out who I was carrying my insurance with. I called NCOA and had to leave a VM. Never got a call back, so I went to their website and filed a request for service. My answer a couple of days later is that there was a national back order on my particular phone for approx. 30 days. They offered to either have me wait or they would send me a check for 225.00 for the phone. I emailed back and said that I would prefer the phone as opposed to the money. I never got an answer back. I waited about 25 days and then my new phone came in the mail. It was missing the Sim card though. I didn't have my phone any longer because it shattered, therefore, I had to go to Cingular and spend 25.00 for a new one.
After all was said and done and my phone was working, I got a letter in the mail stating that they dropped my insurance. Why, for filing a claim? isn't that the idea of having insurance? Can they really do this legally? The insurance states that you can use it twice a year. I am very unhappy with them and I am going to complain to the company. I just don't get it.