Days Inn - 290/610 - Unwanted bed "Partners", Black Mold, Poor Maintenance...
Travel/Motel room - Complaint
HOUSTON, MICHIGAN -- Our family group of 8-9 families began arriving at the Days Inn - 290/610, 11002 Northwest Frwy, Houston, Texas for anticipation of a great Wedding celebration.
I/We first noticed upon entering the room, that the top of closet laminated door veneer had separated about 4-6 inches, we were to tired to complain.
The next night, after doing some shopping during the day, my wife lost her balance while trying to smash a "bug" she thought was a roach.
The second day/night I was lying on the bed with my eyes closed, trying to sleep, when I felt "something" crawling
on my arm.
I moved my arm quickly downward away from my body...jumping up from the bed in the same motion to discover a real roach lying on it's back on the carpet, upon closer inspection.
At about the same time I pulled back the covers and saw even more bugs...
I move the clock and even more roaches...
I move the telephone base and even more roaches...
Then I decided to catch some for "evidence"...
Next I went to Check-In desk, and asked for the Manager.
Three times I was told the manager was not available.
I insisted for about 9-10 more minutes of waiting.
A third person presented himself as the manager.
I insisted upon a Business card to verify the identity of the General as Charlie [snip].
Mr. [snip] would not produce any recent health inspection reports.
I informed Mr. [snip] that the circumstances were NOT acceptable.
Mr. [snip], suggests alternate rooms, to review to my liking.
I viewed 5-7 rooms with "Mike" from the desk check-in area.
All the rooms(between 260 -248) were proved to "Mike" as unacceptable my virtue of being unclean, maintenance issues, bad odors smelling and/or "black mold' at the bath tub areas.
"Mike", I assume was relaying this information back to Mr. Charlie [snip](the name given on the business card, as General Manager)via cellphone (foreign language???)???
Now, I have determined that there are major issues, not only in the original room #260, but at least a half dozen more, due to this inspection with "Mike", at about 11:00 PM.
Finally, "Mike" and I entered the last available room, it was not without problems, but It did not have at first glance, roaches, maintenance problems and/or black mold issues.
After further heated conversations with Mr. [snip] about reasonable compensation to accommodate for our inconvenience, I reluctantly accepted the later room.
The next day, upon Check-0ut my brother-in law- had problems getting a receipt from the day shift desk check-out person..., written and/or computer generated, ...because the computers were down.
Because my brother-in-law could not wait...I created a receipt, to which he authorized myself to receive his receipt.
Upon, check-out of myself, I had to again ask for Mr. Charlie [snip], General Manager to attempt to resolve my unpleasant stay, due to roaches, black mold, bed bugs bites, uncleanliness and a very rude unprofessional attitude/disposition.
I have seen filed complaints with the Houston, Texas Health Department and Days Inn/Wyndham Rewards®/ Wyndham Hotel Group brands.
Note: Do your own inspections, first, before accepting your rooms.
I have stayed at Days Inns for years, without any problems, like these.
Friday, April 26, 2013