Use ANYONE but Sprint!
Cell phone service - Complaint
STOCKTON, CALIFORNIA -- I have been with Sprint now for close to a year and a half. From the first day my wife and I left the store, shiny new iPhone 4S's in our hands, we have been blown away at how terribly slow everything is on Sprint. In fact, on that first day, we didn't even make it out of the parking lot before we turned right back around and headed back into the sales office and asked, "Why is our data so slow?" This is when we learned that Sprint stores are just that...sales offices. They are not able to do anything of substance to help you or fix your problems. They are there to sell you a phone and/or a plan. That's IT!
Since that day we have been back in the store several times, have used online chat and have made several phone calls to customer service, all about the horrible service we receive. Every aspect of our service is unreliable and unreasonably slow. Even with a full signal, our data speeds are dwarfed by every other provider. Every friend we have who has Verizon, T-Mobile or AT&T is able to leave us in the dust without exception. We don't even bother trying to install/update apps unless we are on wifi and we often get messages saying that we are not connected to the internet when we are. Text messages can take up to the following day to get to the recipient, even if that person is also on the Sprint network. We get frequent dropped calls and failed calls. We keep getting voicemail notifications from calls that never rang.
Then, when we attempt to retrieve those voicemails, we are often unable to access the voicemail service. Every time we contact them, Sprint goes through the usual hoops; check our account, check for network issues, reset our connection, reset the phone, blame the phone, blame Apple, tell us LTE is "coming soon". My wife and I have coined the term, "getting Sprinted". When your call dies, "You got Sprinted". When the text you sent while you were out shopping and had a question finally arrives when you get home, "You got Sprinted". When you REALLY need to look something up on the internet and all you get is a blank white page or a hypnotic rotating wheel, "You got Sprinted".
Sure, every provider has their good and bad days, but Sprint's good days are only as good as their competitors' bad days. Well, ladies and gentlemen, we have had ENOUGH! It is incredible that we are expected to uphold our end of the bargain when it comes to our 2-year contracts and must pay a hefty sum to get out of them when the provider seems to bear no responsibility whatsoever. They are not obligated to maintain any level of service. We pay nearly $200 per month for cell phone service we can barely use. I suppose it is very easy to offer "unlimited" data when there is no possibility of anyone actually using very much of that data in a month. Ironically, when I contacted Sprint the other day about getting out of my contract, my call failed THREE TIMES in the course of the two hours I was on the phone. You know what they told me? "We see you have had issues, but we are not able to waive your ETF because your service isn't BAD ENOUGH." WHAT?!?! If it was any worse I would have to use snail mail for all communication! This is absurd. This has been the absolute WORST experience I have had with ANY cell service provider. Time for a change of scenery.