Comwave - Stay Away From Comwave
Phone and Internet - Complaint
MISSISSAUGA, ONTARIO -- April 27, 2013.
I had scheduled installation for the trial period of 30 days on April 25, 2013. I told Comwave that I am only available 7-9pm and this was what we have agreed upon. I called them four time prior to installation just to make sure that our agreement on schedule would be followed. Still they installed something outside the house in the afternoon without my presence and permission. I complained because they have not completed the installation and testing of the modem. No one knows here how to install them. After my complaint they are now charging me a miss appointment fee. Now they started invoicing me for the internet that was not installed. I was surprised because during our discussion about phone and internet bundle trial for 30 days and they said it was for free. When I complained they said it was only for the phone which was on free trial but not for the internet.
Even if I still don't have my service, they are offering me a $2/mo extended warranty.
Then they tell me that I have to deposit $100 for the phone & modem security fee (refundable). I was so surprised because these has not been discussed with me even when I called them several times prior to supposed installation. With these bad reviews about Comwave, I decided to cancel my trial period which I never used because phone and internet were never installed. They can charge whatever amount they want to charge me and I will raise dispute with my Visa card for these charges.
I strongly not recommend Comwave.
I am expecting the following invoices from Comwave:
handling fee - $12
Installation fee- $50
miss appointment fee- $50
Internet fee - $50
Then I will have to send back asap the modem- $12
All these charges for nothing!!!!!!!!!