Ashley Furniture Deceptive Trade Practice
Customer Service & Store Manager
GRAPEVINE, TEXAS -- Ashley Furniture delivery men arrived at our home this morning and would not bring a bedroom set into the house unless we signed a damage waiver, exonerating them from all responsibility to our walls, floors, carpets and ceiling. This is both absurd and nowhere to be found in the purchase agreement or any other document that we received.
Our home was prepared for delivery in every respect, including the removal of a front entry storm door, all furnishings in the room and in route to the room. Even the dog (a mini schnauzer) was crated and fresh coffee was brewed for the delivery crew. However, their arrogant attitude and demand that a waiver be signed (which again, is nowhere to be found in any document that we received or signed) before the delivery could be made was too much. They never even unloaded the furniture. We called and requested a refund but got stonewalled by the store manager who tossed about a corporate run around. We thought Ashley Furniture could be trusted. We were terribly mistaken.
We spoke with three different customer service representatives and the store manager (a Mr. Micky [snip]). All that we requested was a refund and closure of the account. All that we received was corporate shuffle. It was a most frustrating experience as we truly expected better.