Jennifer Convertibles - "Leather" Grouping
Leather Furniture - Complaint
PARMA, OHIO -- I purchased a 3 piece Italian Leather suite along with two end tables. I also purchased the Leather Protection Package. It took three deliveries to bring me furniture that were not defective and one of the end tables was still damaged, delivery number four with an exchange for undamaged merchandise never took place. They just stopped returning my calls. I was told the "leather" furniture I purchased would be excellent for a family with two children for the ease of cleaning. I thought how terrific that would be. We also have a family room downstairs which is where they are most of the time.
Two years into my purchase the "leather" couch started to peel. I attempted to get the furniture replaced to no avail and now they are no longer in Ohio. Five years later the couch is ready to go out the door. It is totally peeled on several of the back and sitting cushions. They're are rips in several areas which just keep getting bigger and bigger. Couch covers and throws do not work because the leather is slippery and they look just as hideous and need constant readjusting. Both the love-seat and chair are starting to peel. All the furniture has little cracks and bubbles over it which means it will become a peeling point. I spent over $2,000.
When I finally contacted Jennifer Convertibles Customer service which took several months to get any response to several queries, I was told that because JC was no longer in Ohio they could not send someone out to inspect and "fix" it. I explained that it was JUNK and I was railroaded by the sales person into believing that it was real leather. I told JC representative that I spoke with many other furniture dealers about my so called "leather" purchase which I am sure is simply "bonded" leather. I spoke about my "warranty" which was fraudulent as well. I indicated that I had read all of the reviews from other customers regarding their purchases of this junk "leather" and that we were scammed. I also told them about my so called quality "wood" end tables that will not come clean and scratch all up. I indicated that I wanted either a refund of my money or new furniture, that the sales tactics and the quality of my purchase were a rues. They could have their low end quality junk back and see for themselves (as if they didn't already know). I was told that that would not be happening, the best that they could do was refund my $199 purchase of the warranty even though it did not cover peeling or blistering, only cleaning.
I did get my warranty refunded and it came within the month (last year). I am ready to throw this junk out and live without the sofa which is the worse piece to date. I am sure once the other two pieces get more use they will start splitting and peeling more as well. I just cannot believe that there have not been or is not a class action lawsuit pending with all the terrible reviews about this cheap, junk furniture they have been able to pawn off at ridiculously high prices.