Ashley Furniture Complaint - DON'T BUY FROM ASHLEY
TEXAS -- Ashley furniture homestore are rip off artists. They will tell whatever you want to hear when you are at the showroom. Once you pay you are on your own. I ordered bunkbeds which took about 5 months to be almost completed. They never called to apologize I had to call to complain, yet it never made a difference (as if they are use to this kind of thing). The distribution center kept telling me to call the store and the store kept telling me to call customer service. Finally the beds were up but completely unstable. The service guy was sent in but couldn't do much. After five months they were trying to deliver the ladder at the same time that I was getting it picked up. I expected a refund but I'm still waiting on it. They refused to take my mattresses back so I'm left with an extra mattress. I went to Ashley because I was going to safe about $100 and ended up loosing about $200. I also got a big headache and heartburn (from trying to make the rude store manager understand my case I mean i cried from the anger i felt). Safe your time and money DON'T shop at Ashley!