Empire Carpet - Not Worth the Cheap Price
BERKELEY, CALIFORNIA -- The selection which to choose from is poor, the carpet is of poor quality, and for what you are getting the price is too high. There is no deal here, buyer beware. The service is not that good either. The salesperson asked for a cash tip in lieu of part of the cost to be charged.
The wait window is too open, from 8 in the morning to 6 at night. They call the day of the install with an approximate time your installer will come, but this too is very 'approximate' as my installers were two hours late.
And you have to listen to a lot of whining. The sales guy is not going to make any money, the installers have too many jobs to do, blah, blah, blah. However, the installers did do a good job given what they had to work with.
I needed new carpet, but I really wished I had waited till I could of afforded better. I will not do business with Empire again.
Company Response on :
Anne Lisa, it’s disappointing to know that you have not been satisfied with your product and the service you’ve received. We can assure you that we are committed to working with our customers until they are completely satisfied, and we would like to learn more about your concerns. A member of our customer service team will be contacting you shortly. If you have additional questions, you can also reach us at 888-588-2315 x4195 or email@example.com. Thank you. Rebekah Clerk, National Customer Service Manager
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