Kenmore - 790 Model Oven Stainless Steel HAS RUST
Repair - Complaint
MOBILE, ALABAMA -- Recently was told by my wife that the Stainless cleaner from Sears does not clean the Stainless on our Oven. So far it has not shown up on our dishwasher, oven or microwave which I also purchased from Sears. My call to the Repair department resulted in an offer to purchase a new warranty for about $286 or to get a care from a repair man to tell me that the oven is rusting. But, Stainless steel does not rust right. I ask for a complaint form and they sent me to a form on a Sears site. I do not expect much if anything from them. I told them that I would take my complaint to the Better Business Bureau.
I also expect to report a complaint to the Attorney General's office and to past a complaint that I did not get what I paid for and this was false advertising to call it Stainless Steel. Because, Stainless Steel does not rust.