DISH Network - This email exchange sums up why you should NEVER do business with DISH
DVRs and Customer Service - Complaint
GALT, CALIFORNIA -- Account Number: XXXXXXXXXXXXX
We are willing to do almost anything to get you back.
We belong together, and we want to prove our commitment to you. We have had a lot of great times and we want to continue to show you how much you mean to DISH.
We will welcome you back with up to $495 in savings: $150 off your programming package ($15 off for 10 months), Showtime®, Cinemax® and Starz® FREE for 3 months and HD programming FREE for life. We have been through a lot together and you deserve it.
There are a lot of benefits of being a DISH customer. You get things like month-long free previews; sweepstakes for trips, HDTVs and more; exclusive free shows; new channels; and tons of online content. And it is all included with your DISH service.
We are committed to ensuring that we have a great relationship. According to the 2012 American Customer Satisfaction Index, DISH is #1 in customer satisfaction, value and customer loyalty among the nation’s largest cable and satellite providers. Give us a call and we will be happy to answer any questions about DISH services and programming.
PROMO CODE: COMEBACK552
To speak with a representative about restarting your DISH service, please call
888-253-5681 and reference promo code COMEBACK552.
and my response below:
We have had a a lot of great times together? Seriously? Who wrote this? One of Obama's speechwriters? 'WE' (translation = us) have had nothing but problems with you. The installation 'tech' left a hole in the ceiling of one of the bathrooms. He left it. Like it never happened. Nice aim Tex. The first DVR lasted a couple years. The second lasted a year. The third was less than six months and by the time we got to the last DVR, we had had it only ONE month before it failed as well. We have replaced them so many times we had the instructions memorized. Was it ANY wonder we NEVER did pay per view anymore? We could never rewatch any portion of what we had just dropped good money on....up to 57 bucks for HD UFC fights. The final nail came with the last call to 'technical support'. We had your support person listen to just the audio of the mess that was on our TV screen and it was more than enough for her to transfer us to 'advanced technical support' where we were subjected to the most insolent, arrogant, and for lack of a better word, horse's ass that you could possibly imagine. He made it quite clear that DISH REALLY DIDN'T GIVE A DAMN and would be just fine without our business. By the way, at the beginning of this call, we responded that we would participate in the customer satisfaction survey at the conclusion of the call. It came as ZERO surprise that at the conclusion of the call, the line went dead and there was no way to express our displeasure with how the 'customer service' had been performed. In less than a week we had switched to DIRECT TV and are now enjoying technology that is 10 years beyond that of DISH for the same cost. And we might add that their customer service has been both polite and helpful although we have yet to have any problems. So, you will do 'ANYTHING' to get us back. Start with firing Mr. Horse's Ass and getting equipment that doesn't fail on a monthly (or even yearly) basis. Then we can talk. Until all of that happens, redirect your attention to your 'Advanced Technical Support' and the (re)manufactuer of your horrid DVRs. Is it ANY wonder DISH is the top Most Hated company in the USA? Wow. What a distinction. What an incredible business model. Say 'hello' to Southern Pacific, Money Store, Montgomery Wards, Mervyns and all the other giants that failed for the same reasons.