Fox Rent A Car - $15.30 A Day Turned Into A Bill Of $548 For 6 Days
Nissan Maxima - Complaint
FORT LAUDERDALE, FLORIDA -- I have never used Fox Rent a Car but their name popped up on a Google search for car rentals in Florida. Online, they quoted $12.50 a day for economy which would total $75 plus $10 a day for extra driver. I didn't need insurance as I have coverage. The rental counter was offsite so a shuttle was needed to get there. The agent immediately noted that I had rented an economy, stated how small and unsafe it was and suggested I upgrade to a compact for an additional $20/day. Of note, they quote $15.30 a DAY for renting a compact so he was already double talking and charging me $32.50. Then he proceeded to intimidate me into prepaying $45 is gas and told me that it would take a tank of gas to drive from the Keys to the airport and there were no gas stations on Route 95. I stood my ground and found out that a tank of gas lasted 4 days of driving to the Keys and all around. We agreed to upgrade and by then I was so confused I didn't pay attention to all he was saying. In short, what should have cost us slightly more than $100 according to their website ended up costing $548 on my credit card. I am still trying, unsuccessfully to get through to their customer service for an explanation and have requested an invoice online. The phone rings, I'm put on hold and after 30 seconds it goes to a busy circuit signal. Don't ever use Fox rent a car -- they're a scam.