National Floors Direct - Don't Ever Buy From National Direct
Customer Service - Complaint
AVON, MASSACHUSETTS -- This is the worse company to deal with and I would not recommend anyone to do any business with National Floors Direct. I had Armstrong laminated floor installed back in 2011. I had scatter rugs on the product and when I picked up a rug to wash it and noticed imprints on the floor of the pattern that was on the bottom of the rug. The marks will not come off the floor. I had notified customer service and explained to them the problem. I was told that they are only responsible for the installation and not the product but would contact Armstrong about the complaint and that they would be in contact with me.
As of this date 4/29/13 no one has contacted me and going on 3 wks. I called customer service on this date and after being put on hold 3 times I finally spoke with the same person I have been in contact with and again was told that they submitted the complaint and that they are responsible for installation. Regarding the installation when ordered I put a down payment which is their policy and when the installers came for the install I had to put up the rest of the balance before they would install, talk about being unprofessional. I guess it's a company once they get their money they don't want to know anything. beware people.
Also I do not want anyone to contact me I will turn the matter over to my attorney.