KFC/Taco Bell #J322004 - Bad Service
PERRYVILLE, MARYLAND -- On April 21 2013 at 6:38 pm I placed my order at the KFC/Taco Bell. I had ordered a chicken special that consisted of 4 pieces of boneless chicken with 6 piece original chicken meal. I waited 45 minutes still no order so I went to the counter asked an employee if my order was done if not I wanted to see a manager to get my money back he look at my recipient an said they ran out of dark meat but I can give you all white meat if you want. I said yes cause I don't eat dark anyways he said ok I remind him that the two breast were supposed to be 1 crispy & 1 original cause I paid extra to up grade a thigh to an extra breast he said ok.
So I waited about another 5 minutes got my order finally an left when I got home there were no boneless at all an the other 6 pieces were all dark meat the biscuits were hard. I was very angry I tried calling the store several times but no answer. I wasn't driving another 10 miles to take the order back cause by the time I got home with my order it was already 7:45 pm my family was ready to eat so I had to go to a store closer to get my husband & I something to eat cause we don't eat white meat.
If there would of been some kind of communication from the employee an the manager then I could of changed my order to something that wouldn't take s long or just cancel my order an went somewhere else, cause there was 8 other customers in there as well waiting.
I'm usually not the complaining type cause I've been in the restaurant business for the last 15 yrs an I know how busy & hectic it can get, but that store is ridiculous.