Verizon Wireless Gives Erroneous Guidance and Customer Pays For It
Customer Service - Complaint
COLORADO SPRINGS, COLORADO -- During my husband's last deployment, we exercised his right to suspend his service on his cell phone and then, toward the end of his deployment, decided to use his orders to cancel the remaining 3 months on his contract. When I called in to see who to fax his orders to, I was told there was no longer a contract on his line. Thinking there must be some mistake, I asked two more times for the customer service representative to verify this, as I thought he indeed had a couple months left. She repeatedly told me his contract was fulfilled and there was no need to send in a copy of his orders.
With this guidance, we decided to just port his number to a no-contract carrier. Of course, the information I was given was wrong, and when we received a bill for $180 the next month, I called in to argue the point. Five months later, I have called in at least 7 times, and every call has ended with the promise that customer service manager will call me back. I never received a single call back from anyone, and each time I called in I was told that the last person I spoke to was mistaken when they promised me someone would call me back. Tired of dealing with idiots, I sent in the payment today, in the form of eleven separate checks, each for a different amount. Childish, I know, but I enclosed a note with my payments that they have wasted so much of my time and offered such awful customer service that I thought I could waste a couple minutes of their time before saying goodbye forever.