ZooStores - Bad Customer Service

Kitchen Island - Complaint
Review by jelricha on 2013-04-30
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
I ordered a kitchen island from ZooStores and my credit card was charged the next day. I received an email confirming my order and it said I should receive a shipping confirmation shortly. After two weeks without hearing anything I called customer service and they said it should only be another week and that the item was back-ordered. After 3 more weeks I tried to call again to cancel the order. The hours for the customer service calling hours on the website say 8-5 M-F but I have not been able to reach anyone!

I have called throughout the day and I get the same message that says the call center is currently closed. I sent an email requesting a refund but I have not heard back yet. :(
Comments:1 Replies - Latest reply on 2013-04-30
Posted by Old Timer on 2013-04-30:
Charge back time, before your window of opportunity runs out.

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