Expedia - Horrible Customer Service
Hotel Bookings and Customer Service - Complaint
INTERNET -- Expedia's customer service is the worst I have ever encountered. I am sure they are probably getting sick of seeing my name, and I don't really care. They and the hotel screwed me over and I won't go quietly. I booked using their "unpublished rates" which until now never had done me wrong.
When my husband and I arrived at the Monumental Movieland in Orlando our room smelled like mold, it had broken things throughout the room and the room itself was disgusting. We decided we couldn't stay there and stayed in the room long enough to book somewhere else for the duration of our stay in Orlando. We called Expedia and they refused to refund our money, I wrote several e-mails to them all of which were responded to with wrong information, and I wrote several complaints on their Facebook wall. Finally I was contacted by their "tier 3 customer service agent" what a joke. I was actually told they won't refund my money because I didn't call them or try to resolve the matter prior to checking out of the hotel. They think that the issues could have been fixed. REALLY this is what I was told, after reading the description of the room above how many of you would actually have wanted to switch to a different room inside the hotel?
I will never use this site again and I hope others will save their money and go to one of their competitors that actually have a customer service worth a sh*t. If anyone would like more specific details please feel free to send me a personal message at triciashelley86@Yahoo. com. I have no problem spreading the word about what an awful customer service Expedia has.