Ashley Furniture - Worse Buying Experience Ever; Simply Awful
May 2012 - Complaint
MIDLAND, TEXAS -- DO NOT BUY FURNITURE FROM ASHLEY, YOU HAVE BEEN WARNED.
WE got the old fast shuffled. Razzle dazzle, sales pitch and close—"If you buy right now..." etc. But just as soon as the furniture arrived my wife and I both understood that we had been scammed. The furniture they had on display was attractive, the furniture we received was junk! The so-called armoire chest was glued together by chimpanzees (the upright support was off by 9°) and the top was made of plywood so flimsy that was peeling by itself. I had to threaten to picket the store with handouts, warning anyone and everyone who dared to look like they were going to enter this whore house.
After more than a few stock, none too polite, responses—"We are sorry but we do not accept returns nor do we offer refunds—the general manager in Lubbock finally agreed to a return and refined. I live 120 miles away from Ashley's and yes, they came and pick up their junk furniture. We kept the mattress and frame, had too or I would of returned them as well.
I cannot find ONE good thing to say about Ashley Furniture other than I am glad it's over. Yep, we got 12 month FREE financing and I'm paying off them off, this month, and forgetting this sorry experience.