Rooms to Go - Poor Quality Products, Awful Customer Service, Don't Shop RoomsToGo
Mattresses and Furniture
RALEIGH, NORTH CAROLINA -- Bought a King size mattress which collapsed by the head of the bed after only 3 months, they replaced it. The replacement also collapsed in the same spot in less than one month. I chose a different brand mattress, more expensive, which collapsed in a different spot in less than 6 months, I again chose a different brand, more expensive mattress and after only several weeks the same problem started to occur.
After paying to have four defective mattresses delivered to my house, I also had to pay another $100 to have the last defective mattress returned to their warehouse. My husband weighs only 155 lbs. and I weigh 125 lbs. and we have managed to destroy four mattresses in less than 18 months.
I get the impression their mattresses are not first quality. The customer service offered is certainly not top quality either.