Sprint - Fake Upgrading
Phone Service - Complaint
? -- Sprint has over the past few years removed features from my phone plan under the guise of what they call "upgrading". Sending and recording messages to other Sprint members, using the phone as an alarm clock, removing my browser capability and erasing voice messages at their whim are some of the features that I'm writing about.
When you call customer service about this you can count on them knowing nothing about it and being profusely sorry but completely unable to help in any way. Sprint is a "sorry" company indeed and should not be trusted to keep their word or services. If you are thinking about using them for anything in any way, DON"T.