Best Buy - "No Exceptions" Refund / Exchange Policy Bad Business!
Kindle Fire Case - Complaint
LYNNWOOD, WASHINGTON -- My mother fell and broke her hip and was unable to return within 30 days the Kindle Fire case that didn't fit her Kindle properly. She wasn't worried about a refund because there was another, costlier item that she wanted, so she would have been happy with a store credit. But when I tried to return it this morning for her, I was shocked when told that she couldn't even get a store credit. (By the way, the item is in original packaging and is still stocked on shelves, so the store would not be losing anything by accepting it back.)
I just got off the phone with the corporate office. The person I spoke with said, "Your mother should have asked someone to return it for her within the 30 day time period." At first I was speechless, then incredulous. An 87 year old woman breaks her hip, lies on the floor for 5 hours, is finally taken by ambulance to the hospital, has surgery, is released to a nursing home where she will be spending the next 2-3 months, and she should be thinking, "Oh, I need to find someone who can return that Kindle case for me." What kind of human being is so lacking in empathy to think that this should even be a top priority for a very scared 87 year old woman who just had a life changing accident?
What kind of nutty, morally bankrupt business would operate like this? I can understand that some people lie, so I offered to bring in medical records to prove that she was unable to return it due to a traumatic, debilitating accident, but the man just kept repeating, "I am sorry. We value your business, but we have a "no exceptions" return policy." Value my business? What a joke.
I have never posted a complaint online before, not have I so vehemently wished a company out of business before. But I find Best Buy's "No Exceptions" policy inhumane and unethical. Legal, apparently, but unethical.