Directbuy Auto Warranty - Denied Repair Claim
Claim Dept - Complaint
N/A -- This company is truly a fraud!!!! They live off the terms and conditions that states that they will not honor "preexisting" conditions but in no way have no true way of confirming whether or not a condition is/was preexisting-despite the complaints found online and on several sites, (always listen to your inner voice) I purchased a warranty from them anyway-my car is 6 years old and only has 71777 miles on it which is in line with the allotted annual miles-i have kept my car in pristine condition since it was purchased in 2010 and always had "on time" check ups that are documented from the dealership, plus the car was still under factory warranty when I purchased the car because of the low miles -my car was 210 miles passed its next oil change when I noticed that it was leaking anti freeze-i scheduled a oil change & tire rotation and asked that the dealership check the leak-found out that the leak was needing a water pump and some other (covered under warranty) maintenance that added up to about 1200.00-The dealership called Directbuy and "surprise" they said it was a "pre-existing" condition-the same line they seem to give every customer when they don't want to honor a warranty-i asked did they request any documentation from the dealership to come to that perception from a non-tech call center representative and of course they did not because it didn't matter! They also stated that it was only 6 days or so that my warranty was active, which is irrelevant when you have deemed yourselves as honorable! I find that this company is a scam and I am not surprise that they are not even apart of the BBB. I caution anyone wanting to purchase a extended warranty outside of the dealership- I have gladly paid the dealership 1200.00 Plus to fix my car and would gladly pay any repair amount than pay a company not worthy of anyone's business!!!
I immediately cancelled my contract and they can keep the 330.00 Plus dollars I paid toward the deposit and prorated 1st month, apparently that is how they make their money is by your deposits!!!!
In addition, if the contract or insurance tells you that they decline any pre-existing conditions "do not purchase" unless they send someone to check out your car or even your health-they will deny you when they think you need them-but surprise to them I don't need you! I am better than bless!