Chase Manhattan Bank Complaint - Chase Visa - Misleading Information - New Accounts Services
LOS ANGELES, CALIFORNIA -- BE AWARE--you cannot stop a balance transfer after the account has been opened. Chase employees tell you that you can simply make a phone call to stop the transfer, but this is not true. Upon calling the number they provide one is notified that the "transfer has already occurred" and that there is nothing that Chase can do to stop it!
Below is part of my complaint letter to Chase Bank USA, N.A. which I sent copies to the Better Business Bureau and Federal Trade Commission:
1). Employees should not misguide new account holders by stating that balance transfers can be stopped once an account has been activated and the cardholder’s request is made! This statement is NOT TRUE and the multiple requests I made to stop the balance transfer were incessantly denied. I was extremely frustrated by this process and the misinformation that was given not only once, but in the four phone calls I made to correct this problem and resolve my concern. The distribution of such false information should be of concern to Chase Bank USA, N.A. because it contributes poorly to the reputation and integrity of the company, and because it reaffirms company contradictions between the product and services promised and its actual provided practices!
2) Second, employees should not mislead account holders by stating that the opening of a second account on the same day will cancel the request to open the first account and thus stop any balance transfer requests from occurring. This suggestion was not only RIDICULOUS and HIGHLY MISLEADING, but has resulted in my having opened not only one but two credit cards on the same day! This practice is manipulative and unethical, and while it certainly benefits Chase Bank USA, N.A., it distills confidence in the reputation and integrity of the company. Such company practices need to be corrected immediately!
I would appreciate a reply informing me of how Chase Bank USA, N.A., will better attend to the care of their customers and how the company will address the discrepancies between services promised and the lack of follow through in its practices. A huge integrity issue is at hand.