Alamo Ripped Me Off
MCO, FLORIDA -- ALAMO HAS RIPPED ME OFF!!!!!!
I landed in the USA, and headed to Alamo car hire (which I had pre-booked). As I got to the desk I handed over my rental voucher to the man behind the desk. He asked for my License, Credit card and information on where I was staying. I supplied him with all three of these.
''How many people are travelling with you today sir?'' HE ASKED.
I SAID ''5''
He then learnt over the desk toward me and pointed at a range of images, showing the different sizes of vehicles. he pointed at the one we had booked and said '' this is the one you have at the minute but if you wish to upgrade, you could have this vehicle?''(pointing to the next size up)
I FIRMLY INSTRUCTED
''NO THANKYOU, I JUST WANT WHAT I HAVE PAID FOR!''BFull size SUV.
He then leaned back over the desk, away from me, and continued typing on his computer. With in a few minutes he had the document printed and said ''can you sign where the crosses are sir''
I had just been on a 9 hour flight to Orlando airport, then an addition three hours in Orlando airport. I WAS in exhausted and jet lagged and in my haste I just signed where I was instructed. I would have assumed he would have done his job correctly and listened to what I had told him. Once I had signed I was off on my way,
However it wasn't until I got back home to the UK I checked my credit cards and I realized I had been charged FOR AN UPGRADE!
(WHEN I CLEARLY INSTRUCTED) ''I WANT WHAT I HAVE PAID FOR''.
THIS WASN'T JUST AN ADDITION $50-$100 ? BUT IT WAS OVER $1000! To be exact it was $1241.23 FOR AN UPGRADE I DIDNT WANT.
I CONTACTED ebooker and they contacted Alamo on my behalf, three emails later, they replied saying there is nothing they can do. Because I made the fatal mistake of NOT reading it before signing.
HOWEVER THIS WAS MISS SOLD. I WAS RIPPED OFF BY A GREAT DEAL OF MONEY from a LARGE NATIONAL RENTAL COMPANY, THAT I HAVE USED FOR THE LAST 15 YEARS!!! With no previous issues.
IMAGINE HOW MANY OTHER INDIVIDUALS MAKE THIS MISTAKE.
We shopped around for the car hirer for months, we like many others were looking for the best price. We found that Ebooker offered the best price which was £671.00. REALISTICALLY why would we pay more for the upgrade then we have for the WHOLE rental of the car!!! We could have hired two cars for the price we have been charged.
Additionally if WE WERE going to accept the upgrade! ( WHICH WE DID NOT) figures would have been discussed!
AND THEY WERENT!
NO ONE in their RIGHT MIND WOULD PAY FOR AN UPGRADE IF IT WAS more then the entire rental cost itself?
I WANT ANSWERS ALAMO...