Cingular Wireless Complaint - Service Issues
BLACKLICK, OHIO -- I had Cingular as a provider until I could not put up with there so called adequate service.
I called there customer service representatives several times. I played there games for couple of months of turning the phone off and back on having upgrades sent to me and still no decent reception. Finally I switched back to my old provider I might add I did not have to go thru all the above since I ported my number back on October 17th 2005.
I had written to the BBB, FCC and the Ohio Attorney General. Cingular's response was that they give adequate service and Cingular does not guarantee service at all times and in all places per their correspondences to all the above agencies.
Advise to anyone if you get a new provider and if you are having any service issues most providers will give you 30 days which you can terminate or cancel your contract. This lesson cost me $450.00 to terminate three phones. Do not be patient like I was it will not get better. I do not know what I was thinking I really thought we could solve the problem.
This is no doubt a very crooked industry. It is big business. They can make their own rules and looks as though they can take advantage of the consumer with blessings of all the above agencies.
CINGULAR should get an award for the most dropped calls possible. When I had them as a provider I would have a dropped call couple times a day. With my new provider I get a dropped call once or twice in a month. Usually when I am talking to someone using Cingular, What a surprise!
Cingular should be forced to change there slogan from Raising the Bar to Raising the Bar for Some.
If we can not get them on their inadequate service maybe we could call them on their false advertisement.