Whirlpool - Horrific Customer Service.
Cabrio Washing Machine - Complaint
Our Cabrio is not yet two years old. It has stopped spinning and makes loud sounds throughout the cycle. I called customer service and of course, the warranty is no longer valid. It will cost $109 for a repairman to inspect machine (parts and labor costs additional), but I could purchase extended (one year) warranty for over $330. That is half the original cost of the machine. When I stressed this fact to the rep, she remained silent. When I questioned the integrity of the company and the products, she informed me the warranty price was only valid for the next 24 hrs. I questioned: how is that possible? How can your company change the price of a warranty in a day? She hung up on me. I called back twice only to have the call answered and ended within seconds. I have never been treated so poorly.