Sprint PCS Complaint - Billing problems/poor customer service
PORTLAND, OREGON -- I have to call Sprint every month to have my bill corrected. Then the next month it is either the same billing error or a new one. I am so tired of spending 1 hour a month correcting my bill. I have to call several times before it is fixed. Billing errors are always in Sprints favor.
Some customer service reps are nice, others treat me like it is my fault. I have learned to make sure and take note of their name and to keep a journal. I also make sure the representative knows I remember their name by addressing them by name. The reps seems to be a little more willing to help out when they know I will remember who I am dealing with. I wish I could get our of my contract due to Sprint failing to meet the basic implied service.
I would not recommend Sprint to anyone.