Xfinity-Comcast - Cable t.v. Works Less Than 50% of the Time
Xfinity Cable Television
MINNEAPOLIS, MINNESOTA -- We have had Comcast internet and phone for around a decade, with very few complaints.
In January, we "upgraded" to the Xfinity Triple play so we could receive cable t. v. It is now the early days of May, and the Xfinity technicians have been to our house three times. Of the four cable boxes, only one has performed consistently. The digital box has been replaced three times. A digital converter box has been replaced 4 times (and needs to be replaced again). Another digital converter box has been replaced 3 times (and needs to be replaced again). I have spent many, many hours on Xfinity's Chat ("help") line. Each time, they ooze with confidence as to how they guarantee they will fix the problem. But it is never permanently fixed.
The two boxes that are currently not working were switched-out at the local Comcast/Xfinity brick-and-mortar store a week ago. They didn't even last a week.
And in the chat response from Xfinity, they seem to think I should be thrilled that I can return these two boxes--AGAIN--"at no charge."
The cable companies' monopolies on their respective towns and cities is disgusting. If there were legitimate alternatives, no consumer would put up with this hideous level of "service".
We are going to cancel our Comcast/Xfinity service, all of it, despite us having few complaints about the internet and phone services.
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