Enterprise Rental - Erroneous Toll Fee Billed When Car Parked in My Yard.
Enterprise Toll Billing Dept. - Complaint
MIAMI LAKES, FLORIDA -- My acct. was billed for an unpaid toll. 1st of all, I have never been on Dolphin expressway and the time billed, the car was parked in my yard. I spoke with Beverly at the 877# who was very cold and uncaring. She said, I should read the contract and I would see that they had a right to bill any additional charges to my acct. Again, I told her that the charged is not mine. Furthermore, the car was parked in my yard when these charges occurred. She( Beverly) refused check anything; I asked for mgr (Alex) and of course he's not avail. There must be others out there who are being cheated also. I know the original bill from the transportation dept. will show the car and tag# on the bill, but she refused to listen. I've been a [customer] for many years and have never been treated so cold. I'm truly considering using another rental company in the future