Baystate Ford - Cheated, Insulted and Lied To
Certified Preowned Truck - Complaint
EASTON, MASSACHUSETTS -- First the sales manager, I guess that's who it was we were never introduced, told me that my truck will end up at Everett's junk yard. Thanks for your opinion. David H., our salesman, showed us the 2010 certified pre owned F150. He explained the "certified pre owned warranty" as having a 12 month / 12,000 mile total coverage comprehensive warranty and then the remainder of the 7 year 100,000 mile warranty with a $100 deductible. He said it in a way that my wife and I understood it to mean no deductible for the first 12 months, boy where we misguided. What a lie!!!
When the negotiations were at a stalemate we were given the David & friend dog and pony show. A second salesman came over and said he needed the keys to the truck to show it to another customer, even though the key tag said there was a second set, but he needed these keys. My wife and I called his bluff and followed the second salesman out to the truck, son of a gun, there was no customer there. David then came out and grabbed the keys from his partner and gave us a dirty look.
The day after we bought the truck it developed a rumbling noise so I brought it in for service. James S., the service consultant, was pleasant and engaged in small talk,( the pleasantness soon ended) I told him I intended to use it as a truck and a tow vehicle for my boat. He told me that there was a service bulletin on my problem and they only had to install shims to realign the drive-shaft. After the fix the problem still existed, and now the transmission was slamming between 1st &2nd gears, up and down, So back it went. I was then told that the transmission needed to be reprogrammed. It was, and I was given no explanation as to what I should do or expect. I drove the truck about 10 days and 800 miles, but it still slammed a bit.
I went back to the dealer with the same problem as well as a ratcheting noise with the door locks and the 12 volt outlet was falling apart. James now informed me that there was a $!00 deductible and with all this stuff (3 items) the truck would have to stay over night even though it was 8:45 am and I had an appointment. It was there for 4 days!! He said he waived the deductible previously because he was being a nice guy. I went to David H. to ask about the 12,000 mile/12mo."certified pre owned warranty" and we ended up arguing. David walked away saying "huh, he doesn't even know what a [snip] warranty is". Thanks for the insult David. So I got stiffed for the $100.
James said that he heard the noise on the door locks, but when I picked the truck up James said that there was no noise, so how could they fix it?" Which one's the truth and which one's the lie James? James S. also said that the service manager took the truck for a test ride, supposedly. When the service manager saw me, he said "the truck was fine I don't know what I'm talking about". I told James that I had better things to do than go there, he said that I could go on a test ride with a tech. I did and low and behold, the transmission slammed between 1st & 2nd. The tech said that there definitely was a problem. It was also suggested that the truck be taken home that night by someone there, I agreed. No one drove it, I checked the odometer the night before and the day I picked the truck up, no change. I bet the truck drove great!!! I was also told that there was a bulletin on this problem and they would contact ford in the morning and call me by noon with the results. I called them at 3pm because, as usual, they didn't call. I also showed the tech that the 12 volt outlet was still broken, even James said it was fixed. When James was confronted he said "I guess I'll have to order a part and call you on Monday when it comes in. Today is Monday, it's 5:45 and no call. What a surprise!!!! Also, a tech noticed that I had a frame mounted trailer hitch installed on the truck, as per the owners manual's instructions and the truck is equipped with a tow/haul switch on the shift column and a step and tow bumper and it's wired for towing. James told me that when they shimmed the truck the first visit, it was set to NON-LOAD and NON TOWING CAPABILITIES!!!! I was never told that I was going to lose those capabilities even though James knew what I intended to do with the truck. (I guess now I have a truck that is now a car and, if their right, totally useless to me). He then told me that I could PROBABLY tow my boat a short distance with no problem. I guess my boat's supposed to stay in Maine now, thanks to Baystate Ford. When I asked how do I tow my boat home if I want to? A tech standing by James agreed with James when he said "tow it home and if there's a problem, we'll address it",( not fix it address it) like they addressed everything else! And I'll be out another 100 bucks for their addressing.
On the transmission I was told the because it was "reprogrammed" the transmission had to learn my driving habits and it could take 500 to 700 miles to adjust, even though I drove it 800 miles after it was "reprogrammed". The truck has now been driven about 900 miles and it slams more and harder than ever! I have a bad back and the problem is now at the point that it bothers my back when it slams.
James claimed that Ford says that the transmission is normal.
I worked at a dealership during my high school years and I remember that whenever the dealership couldn't or didn't want to fix a problem, they would just lie and tell the customer that whatever the issue was that the vehicle was normal. That dealership is no longer in business. I guess the places and people may change but the lies live on. As does the ratcheting noise on my door locks.
Both my wife and I extremely regret ever walking into this so called dealership. If I could go back to March 16, 2013, We definitely would find a more reputable dealer.
The best advice I can give anyone thinking of buying a car is don't even think of Baystate Ford or Desantis Ford (as Carfax calls them) or whatever they call themselves over on Washington St. in Easton and especially stay away from David H. and company.
While your online check out the 13 complaints with the Better Business Bureau, I'll be number 14.