Econo Lodge - Worst Experience I've EVER Had!!!
Owners - Complaint
NEW CASTLE, COLORADO -- I got there on the 2nd, Friday, I was going to stay a week. Everything was fine until Sunday, only mild rudeness. I was outside arranging the truck and my kids came out saying they were sick and had puked and that the owner was very angry and yelling at them. One of the kids said they had puked but he took off his shirt & puked in it so it didn't get all over. I walked in the motel to see what was going on, why she was yelling at my kids and entering my room and I smelled a really horrible smell.
I assumed it was the puke smelling and I went & apologized because they were blaming us for the smell and insisted on entering our room to check for sewage. I was very confused by this because I was outside for a while and did not know what had happened. Later I found out the reason they puked and was sick, for some reason there was a noxious smell in the hallway and they opened the door to see what was out there, it made one of them puke, all of them were ill and coughing. My daughter still is and we had nothing to do with the horrible odor. That night the owner insisted on entering the room and scrubbing it down and vacuum, even though my 3 kids were sleeping and ill. I was so offended by the way I was treated I told her I would most likely be checking out the next morning.
At check out I told the lady I was mistaken the night before and the smell was in fact not from the puke, their smell caused the puking. She said it had to be us because they never had that problem before us and yelled at us about the broken glass she said was on the bathroom floor. Also I told her I needed to pay cash & she would not let me, "she snidely said she was done, I was already checked out." I left out to my truck and said I was going to complain about them, that I have never been treated so rudely. The husband drove up blocking my truck and came to me pointing his finger at my face yelling, threatening me. My fiance stepped between him and I and the owner said "he had my information, my address, all of it and if I make trouble for his business he would make trouble for me, he could find me." He said he was "calling 911 and make trouble for me for threatening his business."
I told him I was trying to leave and he was blocking me so go ahead and call the cops. I have never been treated so rude in my life. In all the times I have stayed in motels, even trashy ones, I have never been treated so rudely. Also, the glass on the bathroom floor, the owner yelled at us accusing us of breaking her things. The only thing we can think of, if it was from us, my daughter dropped her iPhone in there and more of the cracked screen fell out, but I don't know. They had my whole family very upset when he approached me yelling and pointing his finger at my face and they got defensive and got in between him and I to protect me, he got very close to me, almost touching me. I am actually scared to make this report because he said if I did, he would "make trouble for me" and I believe him. I hope this doesn't happen to anyone else because it really was traumatic for us all. Also, the pool was broke, no heater and the hot tub was empty with a fan in it.