Whirlpool Is Not What It Used To Be
Corporate Office - Complaint
BALTIMORE, MARYLAND -- 4 2013: contacted Corporate office AFTER 1.5 year old Duet washer needed new control panel at the cost of $ 940.
When using the washer there is and always has been a severe vibration and the machine walks out of place.
Repair person #1 came just after washer install and told me nothing wrong . N/C
Repair person #2 several months later, the repairman told me the same thing, but advised me to put a commercial grade non slip rubber mat under the machine, which I did, at the cost of $80 + $99. service chg.
4 2013: told that I need to have $940. work.& advised me to take the unit OFF the pedestal to reduce the excessive vibration in the machine. It was this vibration that caused the need to replace the control panel. The repair man told me that this is a common problem with these machines and not an isolated incident.
Cost of pedestal: $263.67
After speaking with your customer relations people in the executive office, Gwen gave authorization to pay for the panel replacement but not the removal of the machine from the pedestal. If Whirlpool had placed the correct panel in the correct box, I would have had only one service call to repair this on 12 April. However, I had to stay home this afternoon to wait for the repair man to come again to bring the correct replacement part. Not only have I spent money for the repairs, I have lost money by having to take off the time working to wait for the repairman and I am loosing precious storage space. One would think that a washing machine of this quality would not be problematic in the first 2 years.
Would you recommend a Whirlpool after having this experience?
I believe that Whirlpool should take responsibility for these problems and compensate me not only for the repairs but also lost hours at work.
The people selling this merchandise need to be aware of the conditions where these machines are going to be used and advise customers accordingly. I would have NOT bought the pedestal had I know I was going to have vibration problems and soon need the replacement of the control panel. The washer itself does an excellent job of getting the clothes cleaned, better than any machine I have used previously. I am sorry to have experienced these problems.