Amazon.ca - Incomplete and Defective!! Complaint and..Compliment
Bissell 53Y8C Lift-Off Floors Stick Vaccum and More (Titanium)
I ordered this vaccum at the end on January 2013.
First problem, they never sent the bottom rotating head piece. I contacted them and they offered me a partial credit for the piece (as it wasn't necessary for my purposes, I accepted it rather than return the whole thing).
Now, less than 4 months later, the power source isn't working correctly. (I know it's the power source, as I've tried it in the handle, and as a hand-vac). It will work, but then turn off, and sometimes if you keep trying, it will come back on. Doesn't matter how long it has been charging, either.
So, I contacted them today (May 8th), and asked if there is a way to get a replacement. At first, I was told to contact the manufacturer, but then they decided to replace it.