- Incomplete and Defective!! Complaint and..Compliment

Bissell 53Y8C Lift-Off Floors Stick Vaccum and More (Titanium)
Review by hottiejessica336 on 2013-05-08
Rating: StarStarStarStarEmpty Star
I ordered this vaccum at the end on January 2013.

First problem, they never sent the bottom rotating head piece. I contacted them and they offered me a partial credit for the piece (as it wasn't necessary for my purposes, I accepted it rather than return the whole thing).

Now, less than 4 months later, the power source isn't working correctly. (I know it's the power source, as I've tried it in the handle, and as a hand-vac). It will work, but then turn off, and sometimes if you keep trying, it will come back on. Doesn't matter how long it has been charging, either.

So, I contacted them today (May 8th), and asked if there is a way to get a replacement. At first, I was told to contact the manufacturer, but then they decided to replace it.
Comments:1 Replies - Latest reply on 2013-05-09
Posted by F. on 2013-05-09:
Sounds like Amazon went beyond what they had to do for you. It's always nice when companies are willing to go that extra little bit. I've always had good experiences with Amazon.

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