Comcast Corporation Complaint - Stop the "Brainwashing", end the "Monopoly" NOW!
CANTON, MICHIGAN -- This letter I had certified to the COO of Comcast, Stephen Burke:
Re: Corporate Overview & Services
As a recent long-term subscriber to Comcast Cable, coming from the Media One organization back in the 1990’s, I had elected to drop my service with your company cited for various reasons as I will discuss in this letter. This is not a letter of complaint but an overview of your company & service people you employ and should be directed to your President and Chief Operating Officer.
Personally I find it appalling that the Federal Government has “allowed” your company to function as a “monopoly” over the airwaves. I also find it appalling to character of people to whom you employ as “customer service representatives” at Comcast and to have such an arrogant attitude towards the “paying” customer of your service. This is one of the reasons why American businesses have such a hard time competing against foreign competitors.
My issues with your company are nothing new to the general public and I am not looking for resolve but to make a clear point of how you operate & treat your customers.
ISSUE 1: In the course of being a subscriber since 1988, when MediaOne was developed, costs and services were excellent. As a businessman for years in the Marketing/Media business the costs were understandable fair. Since that time when Comcast took over rates continued to increase without provocation. As a “paying” customer of your service, for years my bill has always been paid on time or ran a bit late however; ALWAYS paid in full. This year in running late, your service provider in my area decided to cut off my service WITHOUT ANY proper notice, phone call or email communication of any sort, is this how you operate?
ISSUE 2: In discussing this situation with one of your “customer service reps”, I had to deal with the most arrogant & defensive woman I had ever spoken to in my life. Her attitude was “take it or leave it”, I defiantly left it-IMMEDIATELY. It’s rather funny that when you want to have service cut off there’s no problem but when you have a service problem, it takes forever to resolve it or in “your” time frame.
ISSUE 3: In finally determining why I wasn’t properly informed by this woman after knowing that Comcast had my home address, home phone number, work phone number, email address and etc. her conclusion was to blame it on my postman! What type of “customer service” people do you employ!
I think it’s fair to say that I understand what your operating costs are for this business as I have dealt in the same business arena for many years and again; I find it appalling to what you charge the average consumer for TV/Internet services.
I think it’s clear that for myself as well as many other customers who have left Comcast and have no intention of EVER returning to your services. There are many options out there that are “within reason” for the average consumer to afford and this is not a matter of affordability but your absorbent costs to the public which are ridiculous for what you offer; nothing!
Your cable line up even for just a basic package has nothing of interest except on a rare occasion. Even in an attempt to reduce my services in the past for a less costly monthly bill, being that I spend very little time even watching TV, I wound up saving $5.00 a month, what a joke.
I am aware that there is litigation with the State Cable board that would allow consumers to select ONLY what they want in a cable package and pay for only that which they select and I know that Comcast is fighting this, why? You don’t make enough off the average consumer? And I know it obviously doesn’t go towards hiring true “customer service “people to represent your company.
As I have made it clear to family, friends and business associates alike, to drop their subscription with Comcast or to NEVER sign up. I have also made it clear to them that I would be happy to pay for their set-up costs with someone else other than Comcast.
I think it’s sad that a company such as Comcast has forgotten the real reason they have grown at such a substantial rate, THEIR CUSTOMERS. It’s fair to say that many, many people have found other options for their TV viewing and internet services, you can’t brainwash the people all the time, we do wake up. I remember a time not too long ago when TV didn’t cost a thing and yet we were all still entertained, and as fast as movies come out on DVD’s and the low-cost internet services that are everywhere, why would people throw their money away with Comcast?
I sincerely hope that you “re-evaluate” your services & costs to the average consumer and stop the brainwashing commercials that you air making people think that they have to have this. People are much wiser than Comcast realizes, we’re not fooled anymore. If you don’t re-evaluate your services & costs, and give people what they really want, I can only see Comcast continuing to lose its’ customer base and finally being sold, bought out or close the doors.