T-Mobile and Asurion provides lousy service!
Customer Service - Complaint
CINCINNATI, OHIO -- I misplaced my phone so I suspended the service with T-Mobile and placed claim with Asurion. My phone was returned to me and I chose to keep it. Asurion sent me a replacement phone that I returned (package unopened). I have now been trying for over a week to get phone unblocked so I can make and receive phone calls. T-Mobile tells me Asurion has the service blocked. Asurion tells me T-Mobile has the service blocked. This service is absolutely horrible. The phones may be nice, but I advise everyone to consider what poor service you will be getting from both of these companies if you ever have a problem. I plan to elevate this concern! I need this phone for my small business. I have been out of contact for over a week!