Dish Network - Crazy Customer Service
MIAMI, OKLAHOMA -- I mailed my bill in late,my bad, the service was interrupted...I expected that. I called customer service and they had received the payment but they told me it would take seven to 20 days before that department would process it. That didn't make sense to me. I've paid a check through phone and it was like instant, but ok.
I asked if there was a way to hurry and process it. I received a no answer with no explanation as to why....ok. I don't mind a no just want to know why. They told me in order to have service back, I would have to pay double for that month, even though my service payments were up to date what????
I asked to speak to a supervisor she got mad at me, said no and hung up. I called back and got a man named Bobby on the phone. Right away I told him I was having problems and asked if I could speak to a supervisor. He told me he wasn't allowed to do that without hearing about the problem first. So, I explained everything to him right away he started getting rude telling me about not making my payment. I explained to him that yes I was late on the payment and I even told him I was sorry about that, but if you look at my account you will see that Dish actually has the check there, but they are sitting on the payment instead of processing it and no one can give me a definite time on when they will run it all get is 7 to 20 days. That's when he told me he had better things to do with his time then read over notes on the account.. isn't that his job???
I asked to speak to a supervisor again and he refused. So, I told him I would just call back to speak to one and asked for his name or operating number.. he told me won't give either to me because he gets stalked online all the time. What??? I'm like, no they don't, he then told me he was 6ft something and really good looking and he has to be really careful about Dish Network customers because are really desperate for men and they stalk them all the time. Ok, first off how would they even know he's good looking over the phone? Second, did Dish Network employees become rock stars over nite? Do they really have a huge fan base that I'm not aware of? I realized I was dealing with crazy and hung up. I called back and got someone named Donna.Thankful for her, who got it all fixed... if it wasn't for her I would have canceled Dish. Where do they get some of the people?