Marvel (AGA Marvel) - Stay Away From Purchasing Their Beverage Coolers
Customer Service - Complaint
GREENVILLE -- We purchased Marvel beverage cooler $2000+) from one of Marvel certified dealers in the Seattle area when we built our home. A few months ago we woke up to buckled hardwood floors in our main kitchen. We hired a water restoration to come out and dry out the floors it took almost two weeks and thousands of $$ in damage. The contractor took out our beverage cooler and put it in their warehouse where several weeks later it was evaluated by one of their certified repair technicians. Their technician discovered that the unit was defective and that it needed new heat exchanger, compressor, evaporator and filter drier. He found a large ice ball on the heat exchanger and that the seal on the stainless steel door had failed, thus the reason for the water damage.
After calling and sending certified letters to Jill [snip], Customer Service Manager and John [snip], Technical Service Manager with no response a customer service representative told me to file a claim with my homeowner's insurance. We have chosen not to do this because of our high deductible - we had windstorm damage several years ago to our lake house. So we are forced to buy another beverage cooler. What a ripoff!