AAA - Worst Insurance Ever
WOODHAVEN, MICHIGAN -- On April 5th 2012 My husband called to make payment arrangements for that month on our auto insurance. He told them he would not be able to pay until the 12th. Now mind you we have had 2 cars insured through them for 8 years. I recently had a stroke after my child was born and my husband had to take on all income alone. We have never in those 8 years had our Insurance expire or terminated. Well the lady said not a problem the insurance would still be active but next month you may get a bill for double, that as long as you pay on the 12th its fine. So the next month my husband was in an accident rt when our insurance was due. He called to pay May's bill and submit the claim. Well everything was fine and she was ready for our monthly payment until he also told he needs to make a claim as well. Right then it switched. She put him on hold and then told him sorry your car was not covered at the time and your insurance is terminated because your last month bill was late. I was stunned. I spoke with every person possible and each said even tho she did not tell him it would be terminated he should have known because when the next month bill came in and it showed double payment. After talking to everyone possible I decided I could not deal with the stress anymore. I will chalk it up to a lose. So as I try to pay my may bill again the same day she then tells me instead of being 285 as normal it was now 1400. I almost died. Just before telling them about the accident ( which was only a single car, no damage to anything or anyone but our car) all I owed was 285. I am not letting this go I filed a formal complaint with the company and I will call and complain everyday until something is handled professionally.
They were the nicest people to deal with when all I was doing was paying them for 8 years and the one time I actually need to use the insurance they screw me with some bs. Worst auto insurance ever. Do not use them!