Electrolux - Manufacturer's warranty only lasts one year. Problems "fixed" within warranty continued after warranty ran out.
Subcontractor Repair Services
AUGUSTA, GEORGIA -- In April 2010, my husband and I bought an Electrolux oven with all the bells and whistles for around $2500. Within the first year, we had problems with the keypad that operates the oven. Upon calling Electrolux, a service tech that we thought was from Electrolux was sent out to fix the problem. It turns out Electrolux uses subcontracted companies, so they have no log of repairs or service done. This lack of data causes problems down the road.
Upon fixing one keypad problem, we discovered after the repairman was gone that he had disconnected another wire, so another keypad problem ensued. A second and then a third service call followed. Each time, Electrolux had no record of the problem, so getting the proper repairman with the proper equipment or parts out was very inefficient and difficult. After the third service, we thought the problem was fixed. This occurred in early 2011.
Shortly after the one year warranty expired, we tried the self clean option, only to find it did not work. Because no "error code" appeared on the keypad, Electrolux service support could not help us. Clearly, there was no error code, because something was unplugged. There was no message at all. It appeared that yet another component had been unplugged when the previous repair was done.
At this point, we were referred to the same subcontractor that had likely created the problem in the first place, and the service was not covered by the warranty. We hired a third party to fix the problem, because we were tired of the run around. I will likely not buy an Electrolux in the future, even though I like a lot of the options on the oven, for two reasons:
1) A $2500 oven should not require repairs in the first year, and it should have a manufacturer's warranty longer than a year. Back your product.
2) Electrolux does not use its own service techs to fix oven problems. Therefore, there is no accountability with the service, and from our experience, the technicians simply replaced one problem with another, creating the need for additional servicing time after time until the warranty ended. Each time they visited and fixed one thing, they messed up something else. This is convenient for them, because after the first year's warranty ends, the repair techs charge mightily for service. In the meantime, Electrolux takes no responsibility for the malfunctions or inadequate repair service, nor do they keep any type of log of malfunctions that would help solve issues down the road. You are own your own. Additionally, Electrolux did not inform us that we were dealing with subcontractors the first two services. It felt misleading. If I'm paying for an Electrolux, I want an Electrolux employee working on the Electrolux product, and again, I'd like Electrolux to back their product.
Not worth the cost of the oven.