Company Response on 06/04/2013:
I am sorry you had these problems with your order. I would like to assist you with your order and understand what happened and what the delay was? Can you please email me your order information and contact numbers to email@example.com? I look forward to hearing from you soon!
Company Response on 07/03/2013:
Can you please email me your order number and the best contact number so that I can resolve this for you? You can email me at firstname.lastname@example.org. I look forward to hearing from you soon!