Staples - Repair Pricing
NORTH MYRTLE BEACH, SOUTH CAROLINA -- A non techie friend brought her Toshiba laptop to Staples to see what the cost would be to replace the cracked LCD screen.. The price they quoted her was $595.00 which is $200 more then the laptop cost new. When she asked why it would be so costly, the reply was merely "That's what it costs:"
I took it upon myself to write to Staples via their website and explained that I know an OEM screen would cost $75-$90 retail (after market probably $20 less) and that any competent tech could replace the screen in under 1/2 hour. I asked how it is possible to charge so much for this repair. The response I received is quote:..
"Thank you for taking the time to contact the Staples Office of The President regarding pricing for our EasyTech services. Our prices are calculated based on many different factors including parts, labor, shipping, etc. Repairs such as an LCD replacement are not performed onsite. We have an outside repair company who handles delicate repairs of this nature, and are therefore bound by the costs involved. We apologize for any inconvenience caused by this.
Office of the President
Inconvenience? Put right thievery is what I would call it. I took the laptop to a local computer store and the screen was replaced for $130 parts & labor.