Staples - Great Customer Service and Professionalism
HP Printer - Compliment
GOODYEAR, ARIZONA -- I would like to compliment Brandon Hagen on going above and beyond in handling my printer problem. Brandon went through all the channels to make sure all parties were happy and that the problem was completely solved.
The black ink would not work and Brandon was on the phone with both Staples people and HP people. He did all the checks that they asked him to do to make sure what the problem really was. After doing all the checks he then took care of my situation with my service agreement which we had purchased from Staples. All of this took some time and Brandon got put on hold several times. He never got flustered and was quite kind and courteous.
What Brandon did was made sure all parties were taken care of and satisfied. Staples was in the loop as to what was going on. The HP people were given the same treatment. I was treated with respect and great service. I will be getting a refurbished HP printer sent to my house in 5 to 7 days, so I will be back in business. I will be mailing in the damaged printer which I believe that HP can then fix.
I commend Brandon for his fantastic customer service and professionalism. Staples has a very good employee with Brandon.