Jimmy John's Gourmet Sandwiches - Online Order Incorrect
The J.J. Gargantuan - Complaint
BEAVERTON, OREGON -- Hello all,
Jimmy John's website offered an online ordering. I ordered The J. J. Gargantuan, but I removed tomatoes and onions, but added extra oil. My friend has my order number and went there to pick up our orders. I requested that order to be made as soon as possible.
My friend said that there was a line waiting for their orders. My friend showed the order number and they said that our orders weren't ready. So, they looked up and made our orders. My friend returned back home with our orders.
About ten minutes later, Jimmy John left the message. I called back that we already got our orders. I was puzzled because they looked at the order number and processed our orders which my friend picked them up.
Later, I sat down to enjoy my meal. What did I find? I found tomatoes and onion, but no extra oil. I was pretty disappointed that Jimmy John did not follow up with my order.
I don't care if our orders weren't ready when my friend went there, but I do care that orders are right to be precised.
It makes me rethink if I should order online next time, or just go there and order it and look in the sandwich?
I would like Jimmy John to owe me a sandwich on my next visit. I didn't really enjoy my sandwich because of tomatoes and onions sticking in (took them out and threw away)