EFaucets.com - Very Poor Customer Service, Slow Shipping, Rude Support, No ACCOUNTIBILITY ! Pass the Buck.
RACINE, WISCONSIN -- I get a huge " I don't care " and " $#!% happens " attitude from your customer service reps. If you cannot offer quality controlled shipping, why have an online store? If you have a customer who is especially
inconvenienced by a shipping mixup or issue, don't give them run around answers. be specific about shipping dates, and when there is further issue, give them reason to still come back.. even if its a coupon, and an apology. TAKE RESPONSIBILITY FOR THE QUALITY OF YOU CUSTOMER SERVICE ! Don't give vague answers and blame it on " the factory" or say "We are just a call center" or "shipping dates can change at any time for any reason" HAVE ACCOUNTABILITY ! because I can guarantee after I am done informing other future customers all over the web of my unsatisfactory experience with you, others will have the same stories, and at the end of the day, the simple " I am so sorry, let me give you $50.00 off your next order of $2000.00 or more, we really want your business and I'll do everything I can to retain it" Will end up costing you more than a few words and a few dollars profit.
DO NOT DO BUSINESS WITH THIS MIDDLE MAN COMPANY. I am a contractor, I made a large purchase, the order dates keep changing and changing, over a month out when items are supposedly in stock or 2 weeks out. No one will give me a supervisor, one employee simply refused any help and was very rude or any kind of quality assurance. ORDER DATES CAN CHANGE AT ANY TIME, FOR ANY REASON, AND NO ONE CARES WHEN YOU GET IT AS LONG AS THEY HAVE YOUR MONEY.
Welcome to the Support Center. Please hold while we locate a Representative to assist you today. Your wait time will be approximately 0 minutes, 30 seconds.
You are now chatting with 'christy'.
christy: How may I help you today?
mike: I need to talk to a supervisor. I have spoke with "Joanie" employee # 216 at your call center on multiple occasions and I am very dissatisfied with the way I am treated as a contractor, She denied transferring me to anyone else to help even upon my multiple request to escalate the call.
christy: The only way you would be able to speak with a supervisor is to call in and request one. If one is available they will take the call
mike: I have two items on order number # 906651 that are over a month out. I ordered them here, on the chat, and was not told of any availability issues at the time.
mike: I keep getting told every week " they are on the truck we can't do anything, they are already shipped"
mike: I am not provided any confirmation or tracking, and then the story gets changed today to "they are on a truck on their way to us"
christy: The progress item Joanie checked on and it is shipping today and we email tracking within 24 hours
christy: when you called in yesterday for the danze item you were told it was back order until 5/24
mike: But the week before I was told something different
christy: back order dates can change at any time
christy: they are not guaranteed
mike: I need a courtesy refund of some amicable amount.
mike: For my inconvenience.
christy: That is not something that we do. If you want to cancel the danze item you can give us a call to cancel and we can credit that back
mike: There are at least 10 other websites I could have ordered from, I can past links, even with prices a bit lower..
mike: What can you do for me ?
mike: Why should I continue to do business with eFaucets. com?
christy: I looked up the previous chat with me and I did advise you the aqua brass and progress items would be about 2 weeks to receive. the only item was the danze item that was in stock at the time and must have been allocated to another order
christy: We cannot give any additional discounts
mike: That was 3 weeks ago
mike: I should have them now.
christy: again BACK ODER DATES CAN CHANGE AT ANY TIME.
christy: nothing is guaranteed
christy: if you want to cancel the danze item you need to call in
mike: I will be leaving reviews all over the web for the next 2 hours while is sit here and play on Facebook. I will make sure everyone knows what great customer service and quality control guarantees you have. I will be blogging a copy of this email with your " nothing is guaranteed attitude "
mike: Thank you for all your concern and help.