Ashley Furniture Complaint - WARNING!! Do not do business with Ashley Furniture
KENNESAW, GEORGIA -- I regret buying from Ashley and here is why:
Delivery was scheduled for 2 weeks after purchase and was on time. However, I received a call the morning of telling me the hutch part of the china cabinet was damaged and they could not deliver and would reschedule and call me back. No call back. Upon arrival of the delivery truck, the delivery guys had no clue what they were doing. They made more work for themselves offloading this set than they should have. They also damaged the buffet and 1 of the chairs when they offloaded them. I contacted customer service about rescheduling the hutch and setting up a service tech to try to repair the damage from the delivery drivers. Still no answer on the rescheduling but a service appt. was set for the following week. When this guy showed up he actually made the damage worse. This dining room set has a black matte/dull finish and now the buffet and chair has a shiny polyurethane spray on it and the chair legs have white marks all over them. It was ridiculous. I called customer service again (still no clue when they would deliver the hutch) and they wanted to send another tech out to try to fix the damage the other guy did. I said that was unsatisfactory and they just need to replace both the buffet and the chair and deliver everything together. After getting nowhere with customer service I contacted the store manager. Initially I had a difficult time getting him to call me but I am very persuasive. Since I got him involved things seemed to get better until today. First of all, I got a call 2 days ago from the delivery department saying they would be here today between 10-2. I also received a call yesterday saying they would be delivering all 3 pieces (buffet, hutch and chair). At 2pm, no delivery or phone call. I call the store manager and am told that I am #5 for delivery and should be here soon. Come 4pm, still no delivery. I call back and talk to the manager and he contacts the dispatcher and is told they would not make the delivery today. Furthermore, he told me there was no record of all 3 pieces being delivered, only the hutch. That has now been scheduled for tomorrow morning but I not getting my hopes up. As for the other 2 pieces, that is on order again but I have no indication when it will actually be delivered. This has truly been the worst experience I have ever had with a furniture store. I have a large home and a lot of furniture from numerous stores, including some being shipped internationally. Never have I had a problem like this.
This company SUCKS!!!! I will never again set foot in their store (I am even hesitant to walk in and use the $100 in-store credit). I will warn everybody I know not to purchase anything from Ashley Furniture and I going to post this review on as many sites as I can find.