Bait and Switch-Avoid Hotwire
Hotel Booking - Complaint
INTERNET -- I needed two rooms in the Evanston IL area for one night to attend a family function. I have checked out Hotwire In the past but never pulled the trigger and booked "blindly". The web site gave examples of the hotels in the area and price range I had selected and if I could get one of these properties valued at $140/night per room for $76/night per room it was a very good deal.
I ended up with an inferior hotel several miles from where I was expecting the hotel based on the provided samples, and got a $89 room for $76. The booking said to call the hotel for room assignment. I needed two double bed rooms and was booked into two king bed rooms. (you cannot select room types on Hotwire) On the hotel's web site the rooms cost the same but to "upgrade" from a king bed to double beds would cost $15 per room. When I called Hotwire to see if they could take care of this my options were to cancel and re-book through them at their standard rates (higher than I could have booked directly myself) or pay the up charge. So instead of getting a $140/night room for $76, I ended up paying $91 for a room I could have booked directly with this hotel for less money.
Everything about Hotwire's web site and marketing takes the old bait and switch tactics to a new level. On top of this their customer service reps put the blame on you for not knowing how the service truly works. I was actually told that if I wanted double beds I should have booked four persons per room instead of two.