McDonald's - Horrible Service
KILGORE, TEXAS -- I ordered an Angus Deluxe Burger with an order of French Fries at the Drive Thru window for my wife to take home. I asked for Mayans and mustard on the Deluxe Angus Burger. I live 20 miles from the Kilgore, Tx McDonald's at Lake Cherokee, Longview, Texas. When I got home, my wife opened the bag and inside was an order of fries and a Bun with meat, 1 half slice of onion and 3 dots of mustard on the bun. There was no cheese, lettuce or tomatoes. My wife and I cannot eat any drinks with sugar in them so I did not order a meal. I paid $6.37 for the the burger and fries. I asked for a receipt at the 1st window and was told I would get my receipt at the 2nd window. I did get a receipt at all. My wife and I were very upset when she saw what was in the bag. I live 15 miles from the Mc Donald's on Estes Parkway in Longview, Texas.
I drove to Estes Parkway McDonald's and explained what had happened to me at the Kilgore McDonald's. The evening Manager that was there was very kind and replaced the Angus Burger and fries at no charge. My wife and I will NEVER go in the Kilgore McDonalds again. When I called and told them what happened, they acted as if it never happened. I was extremely upset and suggested they call the Longview Estes Parkway McDonald's and talk to the evening manager.
I requested they call me back but never heard from them. I have never complained on a McDonald's in my life, but I can tell that the quality of staff in the Kilgore McDonald's was not as good as most.