Budget Rent A Car - Bad Customer Service
Suv Rental Info - Complaint
CORPORATION -- I was looking to rent an SUV for a vacation. I called the nearest store for information and was told to hold. the phone must have just been set to the side and I heard the fun chatter in the background. They never came back to the phone. I hung up and redialed and finally was answered. I asked about a corporate discount and was told to call their corporate office. I then called corporate office and asked about info on the SUV I was interested in and she didn't know. I then asked about the corporate discount and they came up with a price that was higher than the price they had on their own site. When I questioned it being high than the regular price on their site. Which I invited her to take a look at she hung up on me. I called back and asked to talk to a supervisor and no one ever came to the phone I waited 12 minutes and gave up.
They not only lost a customer but now have someone who would not only not use them but will let others know of their lack of customer service and the cheating they do with their supposed corporate discounts.